Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required:
Customer Service Executive plays a critical role in providing an interface between customers and the client company. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
The major skills and competencies that employers look for in a candidate are:
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Working Days: Monday - Friday (Saturday - once in 2 months)
Working Hrs: 12:30pm/1pm/1:30pm to 10pm/10:30pm/11pm