Application support

  • Budget

    Rs 10000-15000

  • Company Email

    soun..........@gmail.com Send Mail

  • Company Contact

    *******

  • Required Skill

    Information Technology

  • Other

    Application support, Technical knowledge

Application support

Job Description

Application support:

Location: Gujarat 


1. Brief the objective and limitations of Handholding support to location IT
Manager.
2. Resource should be able to Hand hold the end users in application
navigation.
3. Resource should be able to explain the concepts and steps for specific
operations.
4. Demonstrate the functionalities required for normal functioning of
application.
5. Guide the end users to utilize the help desk services.
6. Provide basic functional L1 support as per the agreed SLA norms.
7. Trouble shooting with respect to incorrect inputs.
8. Analyze the tickets and plan to minimize the recurrence by educating the
users.
9. End User Training on need basis.
10. User handholding for day to day activities.
11. Provide technical support as per the agreed SLA norms.
12. Respond to all Technical Issues allocated by the service desk or by the users related to trouble Shooting, Diagnose and resolve issues.


Regards,

Soundarya Murulidhar
7829022668
Email: Soundarya@skyprotechnologies.com
Alt.Email; soundarya.skypro@gmail.com