CMM and Quality Management

Please notice that the CMM/CMMI methodology this text relies on is from the Functionality Maturity Mannequin, Pointers for Bettering the Software program Course of, Carnegie Mellon College Software program Engineering Institute (SEI).

CMM/CMMI emphasize the significance and independence of the Software program High quality Assurance (SQA) group that’s liable for implementing organizational high quality insurance policies, requirements, and processes, whereas the PMBOK emphasizes the significance of the mixing of high quality actions into the general challenge plan. The PMBOK assigns duty for challenge high quality points to the challenge supervisor and treats organizational insurance policies, requirements, and processes as an enter to the planning course of. The two approaches will not be essentially in battle however kind 2 completely different views of the problem, taken from 2 completely different views. This text focuses on aligning the challenge administration finest practices described within the PMBOK with the standards for Stage 2 CMM/CMMI certification. Certification will probably be inconceivable with out an SQA group that meets the standards set by CMM/CMMI.

One other key distinction between CMM/CMMI and the PMBOK is the scope of their respective approaches: CMM/CMMI solely addresses high quality assurance practices for software program improvement initiatives whereas the PMBOK makes an attempt to outline the highest quality practices for any challenge. As with the opposite KPAs, Software program High quality Assurance is organized into objectives, commitments, talents, actions, measurements, and verifications.


The 4 objectives of this KPA are:

  1. SQA actions are planed.
  2. Adherence to relevant requirements, procedures, and necessities is verified objectively.
  3. Affected teams are knowledgeable of SQA actions.
  4. Non-compliance points that can not be resolved on the challenge degree are escalated to senior administration.

Dedication to Carry out

The challenge commits to comply with a written organizational coverage for implementing SQA that’s utilized to all initiatives and that the group has a reporting channel to senior administration that’s unbiased of the challenge. Most software program improvement organizations may have an SQA group which is able to present testing companies to the challenge. The insurance policies, requirements, and procedures utilized by the group must be unbiased of the challenge and this group must be accountable to senior administration for the right implementation and utilization of the group’s high quality requirements. SQA insurance policies, requirements, and procedures are inputs to the High quality Administration processes.

Skill to Carry out

The flexibility to carry out revolves across the SQA group. Such a gaggle should be in place, be adequately funded and skilled, and prepare the members of the software program challenge of their position and duties.


  1. An SQA plan is ready for the software program challenge in keeping with a documented process and the plan is reviewed with the remainder of the challenge plan, is managed, and managed. Organizational insurance policies, requirements, and procedures (Organizational Property) are all inputs to the Plan High quality course of. Administration and management are achieved by way of the Carry out High quality Assurance and Carry out High quality Management processes. High quality Assurance ensures that the product meets the standard objectives and goals established within the plan whereas High quality Management ensures that the challenge adheres to the organizational coverage (principally that the challenge is following the plan), that requirements are met, and procedures applied.
  2. SQA actions are carried out in keeping with the SQA plan. This exercise addresses evaluations, audits, and evaluations to be carried out by the SQA group. This exercise additionally requires the implementation of a hassle reporting system.
  3. The SQA group participates within the preparation and evaluation of the challenge’s improvement plan and has enter to the requirements and procedures adopted for the challenge. To fulfill this criterion, establish SQA Topic Matter Specialists (SMEs) and have them contribute to planning the developer testing plans, together with design evaluations, code walk-throughs, and so on. They can even be liable for figuring out SQA testing actions to you as you intend the challenge. Requirements and procedures are Organizational Property and are recognized as inputs to the Plan High quality
  4. The SQA group evaluations software program engineering actions to confirm compliance. The software program engineering actions referred to listed below are the testing actions carried out by the builders. SQA SMEs must be a part of the workforce that evaluations designs and code.
  5. The SQA group audits designated software program merchandise to confirm compliance. Tasks right here embody reporting bugs and verifying bug fixes. This must be the core competency of the SQA group. Your job as challenge supervisor will probably be to make sure that the SQA group not solely checks in keeping with the organizational insurance policies, requirements, and procedures, however that these checks meet the wants of the challenge.
  6. The SQA studies outcomes to the software program engineering group periodically. This exercise must be automated by your bug reporting system. The studies on high quality must be laid out in your Communications Administration plan.
  7. Deviations in software program actions and software program work merchandise are documented and dealt with in keeping with a documented course of. The method for bug reporting and monitoring must be described within the High quality Administration plan and communicated to the SQA group and the builders. This course of ought to help an escalation process that offers with deviations that aren’t corrected by the software program builders.
  8. The SQA group conducts periodic evaluations of its actions and findings with the client’s SQA personnel. These might come by way of particular conferences scheduled for the aim or common Gate Overview conferences. The Gate Overview assembly that marks the transition from construct to deployment will normally be dominated by SQA findings.

Measurement and Evaluation

Efficiency to finances and schedule for SQA actions is measured. These measurements will probably be a part of the general challenge plan to measure challenge progress in different areas.

Verifying Implementation

The primary 2 verifications are duplications of the opposite KPAs: that SQA actions are reviewed with senior administration and the challenge supervisor periodically. The right venue for these evaluations will probably be Steering Committee conferences and/or Gate Overview conferences. The third verification requires an unbiased group of specialists to evaluation SQA actions and work merchandise of the challenge’s SQA group. That is an organizational name exterior the scope of your software program challenge.

The guidelines and tips described on this article implement among the finest practices promoted by the PMI (Mission Administration Institute). These are taught in most PMP® programs and different PMP® examination preparation coaching merchandise.

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